Level 3 Customer Service Specialist

Dealing with customer queries, purchases and complaints.

The aim of this apprenticeship is to produce professional Customer Service Specialist who represent the company as an expert and first point of contact dealing with more complex or technical customer requests, enquiries, problems and complaints. Apprentices will utilise both generic and organisational IT systems with awareness of other digital technologies.

How long will it take me to achieve this qualification?
This course is typically takes up to 15 months.

What apprenticeship will learn?

  • Providing a positive customer experience
  • Written and verbal communication skills
  • How to handle complaints or pass them onto a manager
  • Managing complex situations calmly and efficiently
  • Understand the impact customer service has on an employer's reputation

How is the qualification assessed?
This qualification is assessed through completion of a portfolio of evidence which will be assessed and internally quality assured by the centre.