Level 5 Operations / Departmental Manager

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

This qualification is suitable for someone who manages teams, projects and achieving operational or departmental goals and objectives. Apprentices will develop essential skills, including leadership and management, and develop working relationships with stakeholders. Well-rounded managers are essential in every organisation, and this programme is designed to support overall productivity and efficiency of the workforce.

This apprenticeship takes up to 30 months and using a mix of interactive workshops and tutorials with the flexibility to customise units within the qualification according to the needs of your business. Apprentices will be guided and supported throughout using latest blended teaching methods to ensure they move forward in completing the structured programme successfully.

How long will it take me to achieve this qualification?
Typically up to 30 months to complete.

What apprentice will learn?

  • Operational management principles - including operational planning, contingency planning and continuous improvement
  • Business management principles - including business development, business finance, sales and marketing
  • Project management - including business change, prioritisation techniques and time, resource and risk management
  • Performance management - including achieving targets, delivering objectives and setting KPIs
  • Leadership and management techniques - including coaching and mentoring, delegation, decision making, recruitment and problem solving
  • Relationship management - including negotiation and networking skills and partner, stakeholder and supplier management
  • Communications - including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills

How is the qualification assessed?
This qualification is assessed through completion of a portfolio of evidence which will be assessed and internally quality assured by the centre.

What next?
Individuals achieving this qualification can choose to progress onto further or higher education to study towards a diploma or degree in their chosen subject or specialism.